Skip to content


Advertise your job!

Chicago, Illinois - Open Full Time Posted: Friday, 11 January 2019
Applicants must be eligible to work in the specified location

Looking for a candidate with 2-5 years Trade Support related to systems and trade application support. Troubleshooting problems, solving futures API FIX BOE PITCH trading and features/functions. You will be working Sunday-Thursday 3pm-12:00 midnight

  • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (eg FIX, BOE, PITCH), trading and features/function using the Deliver Plus One standard
  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Provisioning internal/external user web tool access
  • Testing/understanding changes to systems and functionality prior to deployment

Trading Support

  • Support sales team with data/order type behavior requests
  • Service manual Cancel Order from TPHs
  • Futures Settlement Price Verification
  • Service and Support Block Trade and ECRPs
  • Trade reviews
  • Voluntary price adjustment management
  • Clearing/trade bust/adjust support
  • Data mining and research

Operational System Monitoring

  • Perform daily system startup/shutdown checks
  • Monitor exchange systems and keep dashboards green
  • Futures Audit Logs queue (automated procedural tracking system)
  • Auction/Rotation monitoring
  • Futures Product Management


  • Equivalent of Bachelor's degree or higher
  • Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
  • Ability participate in weekend testing as required
  • Two to five years' experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn Bats technology and to be an Futures SME
  • Ability to work well in a dynamic team oriented environment
  • Excellent written and verbal communication skills

Chicago, Illinois, United States of America
Robyn Honquest 
1/11/2019 3:38:41 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.

Other jobs like this

Chicago, Illinois
$50k-80k +10% Differential
Chicago, Illinois
70-90K + Bonus