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Chicago, Illinois - $50k-80k +10% Differential Full Time Posted: Friday, 11 January 2019
Applicants must be eligible to work in the specified location

Trade Support Analyst - 2nd Shift
Chicago, IL
$50-80K +10% Shift Differential

* Shift is Sunday-Thursday, 3:00 PM to 12:00 AM CT..*


Technical Support

    • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (eg FIX, BOE, PITCH), trading and features/function using the Deliver Plus One standard
    • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
    • API Certification testing
    • Logical port creation and modification of default settings
    • Provisioning internal/external user web tool access
    • Testing/understanding changes to systems and functionality prior to deployment

Trading Support

    • Support sales team with data/order type behavior requests
    • Service manual Cancel Order from TPHs
    • Futures Settlement Price Verification
    • Service and Support Block Trade and ECRPs
    • Trade reviews
    • Voluntary price adjustment management
    • Clearing/trade bust/adjust support
    • Data mining and research

Operational System Monitoring

    • Perform daily system startup/shutdown checks
    • Monitor exchange systems and keep dashboards green
    • Futures Audit Logs queue (automated procedural tracking system)
    • Auction/Rotation monitoring
    • Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
    • Ad hoc project assignments

Job Requirements:

The ideal candidate will possess:

    • Equivalent of Bachelor's degree or higher
    • Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
    • Ability participate in weekend testing as required
    • Two to five years' experience in a securities related or technical support position
    • Proficiency in Windows and Linux desired
    • Strong troubleshooting, problem-solving and customer service skills
    • Vigorous desire to learn company technology and to be an Futures SME
    • Ability to work well in a dynamic team oriented environment
    • Excellent written and verbal communication skills

Chicago, Illinois, United States of America
$50k-80k +10% Differential
Anthony Honquest 
1/11/2019 3:54:35 PM

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